Swim School FAQ


How do I enrol my child/children?
Complete an enrolment form and either drop it into the centre or email it to us. Any children aged over 3 years will be required to complete an ability questionnaire in order to ensure they are placed into the appropriate level. 

How much are lessons?

  • $18.50 per lesson child/per lesson, debited fortnightly ($37 per debit)
  • $20.50 per lesson adult/per lesson, debited fortnightly ($41 per debit)

How long are the classes?
Classes run for 30 minutes.

When do classes run?
Wonder Award – Infant Classes
Monday –Friday: 8.30am – 12pm
Saturday: 7am – 1pm

Courage Award – Toddler Classes
Monday –Friday: 8.30am – 12pm & 3.30pm – 7pm
Saturday: 7am – 1pm

Active Award – School Age Classes
Monday –Friday: 7am – 8.30am & 3.30pm – 7pm
Saturday and Sunday: 7am – 1pm

Ongoing program dates around Christmas and New Year break


First Lesson for the Year

Last Lesson for the Year


Monday 16th January 

Saturday 16th December


Monday 15th January

Saturday 15th December 

*Lessons run as normal through school holidays, excluding any public holidays*
Enrollment will continue unless a cancellation form is completed at the centre with 30 days’ notice

How long is the minimum lesson period?
Our program is ongoing with a 4 week break during Christmas and new year, please see above dates. All enrollments require 30 days written notice to terminate

Do you break for school holidays and holiday periods?
No. Lessons will run as per the normal timetable during school holidays. The only break we will take during the year are public Holidays and over the Christmas period (4 weeks). Payments get stopped during the public holidays and Christmas period.

How do I cancel?
Complete a cancellation form providing at least 30 days’ written notice prior to your intended cancellation date. Cancellations will only be accepted on the appropriate form which is available at the centre. 

How do I change my class time?
If by chance your normal class time does not suit you any longer, we will do our best to find a suitable time for you. Either call the centre to speak with one of our friendly swim school staff or ask about availability of other lessons at reception on your next visit.

How do I pay?
Payment is made via Direct Debit

  1.  Your fortnightly debits will continue unless we receive a cancellation request. We have cancellation forms at the Swim School Desk desk
  2. A payment for 2 weeks will be required upon enrolment.
  3. Payments can be deducted from a nominated bank account.
  4. Direct Debits will occur automatically every fortnight on a Thursday.

Can I defer payments during holidays or if my child is unwell/injured etc.?
Yes. We offer you the ability to suspend your direct debit for school holidays, illness, or other necessary reasons for a max of 4 weeks per calendar year at a cost of $5.00 per week per contract. This guarantees your child’s spot in their group for that period. A Suspension request must be emailed please see the unable to make a lesson page

What happens if I want to enrol my child in LTS halfway through a term or the year?
Our ongoing program is not set out in terms or blocks and entry is very flexible. You can enrol your child at any time during the year and they will be placed in a class immediately once they’ve been assessed (for 3yrs +), subject to availability.

What happens if my child is sick and misses their lesson?
6 notifications are allowed per calendar year. A Family Swim Practice passes are only offered if notification for missing the lesson is given at least 30 minute prior to the scheduled class and are valid for 3 months from the notified class. We DO NOT offer make-up classes.

What can I do to make my child a better swimmer?
Give them opportunities to practice. The more they practice the better they will get so take your children to friends’ pools, public pools or book in for an additional lesson. Also think about things that you can practice out of the water. Eg. “high elbows” or “kicking”.

Is my child too young to start swimming?

We start babies in the pool at six months. However parents can begin swimming lessons at home in the bath tub from the day a baby is born. Exposure to water is a great start to prepare your child for lessons, just by getting your child use to having water on their face and the feel off the water can kick start their leaning and enjoyment for classes.

Why Do I need to stay in the water until my child is 3?
There are many reasons for this including:
1. Children do not have the fine motor skills or develop strong muscle control until the age of four. For this reason they require lots of manipulation in the water. If parents assist their baby/toddler via manipulation and then allow them to practice (continually repeating this process) children are able to master the skill correctly ensuring perfection at an early age. For example a four year old may be able to develop “fast little kicks” and “high elbows” by themselves if assisted by parents at an early age.
2. Maximum practice time is a major feature of the MABC Swim School. We believe in giving children a full half hour lesson not a ten minute lesson. Children under the age of three do not have the attention span or listening skills and therefore need constant attention and supervision. It would simply be impossible to give your baby/toddler a quality half hour lesson with all the attention they deserve if they were in a class with one teacher and four other children.
3. Parent and child bonding is also very important in the learn to swim process. Staying in the water gives parents the opportunity virtually to teach their child to swim with the mentoring and expertise provided by the teacher.

Why does MABC Swim School teach without flotation devices such as arm bands or back bubbles?
When it comes to learning to swim, there are two schools of thought. Mention arm floaties or back bubbles and some people will fondly recall their own child hood, and others will call them an unnecessary danger. To swim without floatation devices simply means that we don’t teach your children using arm floaties or and other similar swimming items. We believe that water confidence starts with your children learning and trusting their own sense of water buoyancy, and that learning to support themselves in the water without relying on these devices is a potentially lifesaving skill.

It’s our view that these types of devices can give a false sense of security, creating an element of fear when they are finally removed or if they were to fall into a body of water unexpectedly. By choosing to teach without them, we believe children learn in a safer and more confident manner, also allowing them to work towards learning the techniques required to independently recover to the surface if they were to find themselves in danger.

How long will it take my child to learn how to swim?
Every child is different and therefore it is impossible to give an exact answer to this question. However practice and exposure are the keys to learning therefore if you want your child to learn fast you need to take them to the pool regularly this means two or more times per week. Holiday intensives are a great opportunity for fast progression because the children get to practice every day.

My child is scared of the water, what can I do?
One of the most common reasons for children to become scared is lack of control. For a child to be in control in the water they need shallow water. They need to be able to either sit on a ledge or stand up on the bottom of the pool by themselves. When they are doing this they are in control. If you are holding your child in deep water they are not in control you are. Therefore playing in a pool that is shallow or on a ledge is essential for the frightened beginner.
Once they have built up their confidence in the shallow you can gradually introduce them to the deeper water. This can be done through reassuring your child that you are there with them and through setting small tasks for your child to accomplish. For example letting them play on the ledge and then saying lets go and touch the lane rope (out in the deep) and then we’ll come straight back and play on the ledge. Slowly but surely your child will build confidence.
Remember if your child is frightened go very slowly all it takes is patience and time with frightened children. some other factors that may be the reason why your child is scared may be; that they have had a bad experience or possibly they have been unintentionally scared by telling them not to go near the water.

My Child is crying in the pool, what can I do?
First try to determine what is making the child upset. Are they hungry? Are they tired? Are they cold? Did they swallow some water? Once you know what the problem is then it is a lot easier to assist. For instance you may simply need to feed them at a suitable time before they have their lesson or you may need to put a sun shirt on the baby to keep them warm.
Another way to stop a baby crying is through distraction. Toys are excellent stimulants and great distractions for babies. Noise is also great for distraction e.g. tapping a cup on the side of the pool. Importantly talking, soothing and reassuring your baby is vital for them to feel comfortable and at ease.
If your baby cries avoid getting out of the water. Try to comfort the baby while still in the pool. If you get out of the pool every time they baby cries then they are going to associate being upset with getting out of the pool.