Unable To Make A Lesson?
We understand things can happen last minute, in this circumstance you can use on of the 6 notifications your receive per calendar year. you will need to notify us at least 30 minutes prior to your lesson commencing to be eligible for a family Swim/Practice Pass, the pass is valid for a 3 month period and entitles either 1 adult and 3 children or 2 adults and 3 children entry to the centre. Once you have cancelled, please come into reception redeem your pass on your next visit.
If you are not able to attend your regular class due to a family holiday or need to take a small break, please take advantage of the 4 suspension weeks offered to you each year, please provide 14 days’ notice to suspend your lesson your lesson will be charged at $5 rather than the full price. If your notification is less then 14 days notice it will be classes as a notification and you will receive passes for your absences.
All you need to do is please send an email to firstname.lastname@example.org with all the details that are requested below.
- Child/rens Names
- First Missed Lesson on:
- Returning to Lessons on:
- Please make the subject title for your email either SUSPENSION or NOTIFICATION
IF YOU DO NOT NOTIFY YOUR ABSENCE PRIOR TO YOUR CLASS, WE CANNOT OFFER YOU A PASS.
If your circumstances change during the term and you need to swap class times or put your lessons on hold, please speak to reception. We love to help – just let us know.